Privacy Policy

1. Information We Collect

We collect personal information necessary to provide our Japan proxy buying services, including your name, email address, phone number, shipping address, payment information, order details, Google Analytics data, cookies, Cloudflare Turnstile device information, and other voluntary information for dispute resolution. If you sign in through third-party social media services (Facebook, Twitter/X, Google, etc.), we may collect personal information from that social media account, such as your name, email address, public profile information, and other data you authorize to share for account creation, authentication, and service provision.

2. How We Use Your Information

We use your personal information to provide Japan proxy buying services, including order processing, payment confirmation, packing, forwarding, and international shipping. We also use it for account management, order fulfillment, payment verification, shipping status updates, customer support, fraud prevention, identity verification, website improvement via Google Analytics, bot prevention through Cloudflare Turnstile, legal compliance including tax and customs requirements, and with your explicit consent, direct marketing such as product recommendations, promotions, newsletters, and Google Ads remarketing based on your past visits.

Legal bases include contract performance (order and service provision), legitimate interests (site improvement, fraud prevention, security), consent (marketing, remarketing, cookie tracking, social login authorization, email subscription), or other applicable legal bases. You may withdraw marketing consent at any time without affecting prior processing. Failure to provide necessary information may prevent service use.

3. Information Sharing

SkyNeko does not provide your personal information to any third-party Japan proxy buyers. We share information only when necessary and in compliance with law with:

• Logistics partners such as Japan forwarding warehouses and international couriers for shipping
• Payment processors such as Stripe (for card/other payments), FPS and Alipay HK systems for transaction confirmation
• Technical service providers such as Google Analytics and Google Ads (remarketing), Cloudflare (Turnstile and site protection) where data may be transferred to the United States
• When required by law such as court orders, customs, or authorities
• Social media platforms for authentication when you use social media logins

4. International Data Transfers

Due to our Japan proxy service, your data, especially shipping and order details, may be transferred to Japan for purchase and warehousing and may also be transferred to the United States for Google Analytics, Google Ads, Cloudflare services, or Stripe servers. We implement appropriate safeguards including contractual clauses, Standard Contractual Clauses (SCCs), and EU-US Data Privacy Framework to ensure recipients provide a level of protection equivalent to applicable personal information protection laws, including GDPR requirements.

5. Your Rights

Under applicable laws (including GDPR if you are in the EU), you have the right to:

• Access to obtain a copy of your data
• Rectification to correct inaccurate or incomplete data
• Erasure or right to be forgotten
• Restriction of processing
• Withdrawal of consent, especially for marketing, cookie tracking, social login authorization, and email subscription
• Objection to processing (including based on legitimate interests)
• Data portability where applicable
• Lodge a complaint with relevant supervisory authorities
• Not to be subject to decisions based solely on automated processing (including profiling)

We will respond within a reasonable period (typically one month under GDPR). To exercise your rights, email [email protected] . We may verify your identity for security.

6. Data Retention

We retain data only as long as necessary for the purposes or as required by law, typically five to seven years post-transaction for accounting and customs, and thereafter it will be securely deleted or anonymized.

7. Data Security

We place the highest priority on the security of your personal information and implement multi-layered technical, organizational, and procedural measures to protect it against unauthorized access, use, alteration, disclosure, loss, or destruction. We employ encryption technologies including Transport Layer Security (TLS) for all communications and encrypt sensitive data during storage.

We maintain firewalls, intrusion detection systems, antivirus and anti-malware protections, and conduct regular vulnerability scans and penetration testing. We enforce strict internal access controls with logged and monitored access, provide ongoing data protection training to employees and contractors, and maintain an incident response plan for potential security incidents.

While we take commercially reasonable security measures, no method of transmission over the Internet is 100% secure. We recommend protecting your account credentials, avoiding unsecured public networks, and promptly notifying us of any suspicious activity.

8. Cookies and Tracking Technologies

We use cookies and Google Analytics to enhance user experience and analyze traffic, as well as Google Ads remarketing to serve ads based on your past browsing. Cloudflare Turnstile is used to prevent bot abuse. You can manage or refuse cookies via browser settings, which may affect functionality. Google Analytics and Google Ads collect non-personally identifiable data - see Google's privacy policy for details and use their opt-out tool at Google Ads Settings . For Cloudflare Turnstile details, see Cloudflare's privacy policy.

9. Children's Privacy

Our service is not directed to individuals under eighteen years of age. Individuals under eighteen are not permitted to register or use our website independently. However, individuals under eighteen may use the service only with explicit consent and supervision of their parent or legal guardian, who must agree to this Privacy Policy and our Terms of Service and bears full responsibility for supervising the minor's use.

We do not knowingly collect personal information from individuals under eighteen. If you are a parent or guardian and become aware that your child has provided personal information without your consent, please contact us immediately. We will take reasonable steps to delete such information unless otherwise required by law.

10. Direct Marketing

We will only use your contact information for direct marketing such as product recommendations and offers, including marketing emails, after your explicit opt-in consent. You may withdraw consent at any time via the unsubscribe link in our emails or by emailing [email protected] .

11. Changes to This Policy

We may update this Privacy Policy due to legal changes or service adjustments. Updates will be posted here with the new effective date. Please review periodically.

Contact Us

For any questions about this Privacy Policy or to exercise your rights, please email [email protected] .

Thank you for trusting SkyNeko. We are committed to protecting your data to professional standards.