Purchase Notice

About Pre-orders

Pre-orders cannot guarantee 100% availability. If suppliers have insufficient stock or cancel orders, we will refund the full deposit. We accept half deposit (members only) or full payment — please make payment before the cutoff date to confirm your order. All confirmed orders cannot be cancelled for any reason, and deposits will not be refunded. All prices include international shipping unless otherwise stated. Pre-order items are shipped from Japan, typically arriving in Hong Kong 2–3 weeks after Japanese release (may be delayed depending on Japanese shipping dates). Please confirm pickup method and pay the balance within 7 days of arrival notification, otherwise items will not be held and deposits will not be refunded.

About In-stock Items

In-stock items are divided into Hong Kong stock and Japan stock.

Hong Kong stock items are stored in our local warehouse — please select pickup method and pay shipping at the time of order. Urgent orders can be dispatched on the same day.

Japan stock items are available inventory from online retailers. After order confirmation, we await dispatch from Japan. Items typically arrive in Hong Kong 2–3 weeks after dispatch from Japan (may be delayed).

All second-hand items are sold as-is with no returns or exchanges.

Please confirm pickup method and pay the balance within 7 days of arrival notification, otherwise items will not be held and deposits will not be refunded.

About Stock Inquiries

These are customised treasure-hunt orders, applicable to all sold-out or out-of-stock products. Please consult customer service before ordering. Once our staff confirms and accepts your order, you will need to pay a deposit. The balance and pickup method will be arranged after confirming Japanese stock availability.

We also offer various second-hand item treasure-hunt services, Mercari and other second-hand website proxy bidding services — same terms apply. Treasure-hunt service deposits are fully refundable at any time before successful purchase, but order cancellation is not accepted once we have purchased the product on your behalf.

Product prices are based on the price on the day of order. Skyneko reserves the right to update prices without notice. Product images may differ from actual size, dimensions and colours.

We reserve the right to make final decisions on all disputes. For any inquiries, please contact us via Instagram or WhatsApp.

Payment Methods

All product prices are in Hong Kong Dollars. We accept Alipay, FPS (Faster Payment System), and PayMe transfers. After payment, please upload your payment receipt or screenshot as proof on the platform.

Delivery Methods and Return Policy

Arrival-based pickup selection only applies to pre-order orders.

Express Delivery: Home delivery requires recipient address, name and phone. We may arrange courier companies other than SF Express for home delivery. Smart locker / SF store pickup requires locker/store number, recipient name and phone. Please install the SF Express app to receive delivery notifications.

Standard Delivery: Our own home delivery service with irregular batch deliveries, slower than express delivery. Dispatch frequency depends on order volume, minimum once per week. Requires recipient address, name, phone and preferred time slot.

Local Mail (Hong Kong): Small items only. Additional postage and packaging fees apply. Requires recipient address. Regular mail carries risks — buyers are responsible for lost items.

Face-to-face Pickup: Contact customer service to arrange pickup. All times and locations are determined by us.

Return Policy: All items are sold with factory defects (such as condition, paint wear, scratches, etc.) — we cannot guarantee or provide replacement services for manufacturing issues. No returns or exchanges unless there are shipping errors. We only provide returns or exchanges for counterfeit items or incorrectly sent products. For errors caused by our staff (wrong items, missing items, incorrect quantities), we will provide return or exchange services. Face-to-face pickup customers must confirm item condition immediately upon collection. Delivery customers must check contents on the day of receipt and record unboxing videos as proof. Contact us immediately if there are issues and keep all items with original packaging until return/exchange is complete. Outer boxes may still be dented or damaged during shipping — this is not grounds for returns or refunds. We reserve the right to make final decisions on all disputes. For any inquiries, please contact us via Instagram or WhatsApp.

Timezone Display

All dates and times on this website (e.g. order cutoff dates) are shown in your device's local time. If your timezone is not Hong Kong Time (UTC+8), the timezone (e.g. UTC+9) will be shown next to the time — please convert accordingly. Example: if the cutoff date is 2026/04/09 00:00 and you are in Japan (UTC+9), the page will show 2026/04/09 01:00 (UTC+9).